Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at admin@exldrivers.com for questions related to refunds and returns.

At EXL Drivers LTD, customer satisfaction is our priority. This Return & Refund Policy explains how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

You may return most items within [15/30] days of delivery for a full or partial refund, provided that:

  • The item is unused and in its original packaging
  • You have proof of purchase (order number or receipt)
  • The item is not marked as non-returnable (e.g., perishable goods, custom-made items, intimate or sanitary products)

2. How to Initiate a Return

To initiate a return:

  1. Contact us at admin@exldrivers.com
  2. Include your order number and the reason for the return
  3. We’ll provide return instructions and a return shipping label (if applicable)

3. Return Shipping

  • Customers are generally responsible for return shipping costs unless the item was defective or the wrong product was sent.
  • For approved returns, we may issue a prepaid shipping label.

4. Refunds

  • Refunds are processed to the original payment method within [5–10 business days] after we receive and inspect the returned item.
  • We’ll notify you by email once your return has been processed.
  • Original shipping costs are non-refundable, unless the return is due to our error.

5. Exchanges

If you’d like to exchange an item for a different size, color, or product, please initiate a return and place a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with photos and a description. We’ll arrange a replacement or full refund at no cost to you.

7. Contact Us

For return or refund inquiries, reach out to:

Email: admin@exldrivers.com
Phone: 07882 155 232; 07782 155 312
Address: 110 Bilton Road, Rugby, CV22 7AT, UK